Privacy & Cookie Notice

Hosted North Ltd respects your privacy and is committed to protecting your personal information.

This notice explains how we collect and use personal information when you visit our website, contact us, make an enquiry or use our services. It also explains how we use cookies and similar technologies.

Hosted North Ltd is registered in England and Wales under company number 17408963.

Registered office: 45 Middle Hillgate, Stockport, England, SK1 3DG

Email: hello@hostednorth.com
Telephone: 07795 659 523
ICO registration number: [INSERT VERIFIED NUMBER BEFORE PUBLICATION]

Hosted North Ltd is the controller of the personal information covered by this notice.

We may collect:

• Contact and identity information.
• Property and enquiry details.
• Communications and correspondence.
• Booking, guest and property-management information.
• Contractual, payment and accounting records.
• Supplier and business-contact information.
• Technical information generated when you use our website or online forms.

We collect information directly from you, through our website and enquiry forms, during the provision of our services and, where appropriate, from booking platforms, property owners, guests, service partners and publicly available sources.

Please do not provide unnecessary sensitive personal information through our website.

We may use personal information to:

• Respond to enquiries and assess properties.
• Provide estimates, proposals and management services.
• Manage owner, guest, booking and supplier relationships.
• Coordinate property services and communicate important information.
• Maintain financial, contractual and operational records.
• Protect our business, website and services.
• Comply with legal, regulatory, insurance and accounting requirements.
• Establish, exercise or defend legal claims.

We use personal information where it is necessary to take steps before entering into a contract, perform a contract, comply with a legal obligation or pursue our legitimate business interests.

Where consent is required, you may withdraw it at any time.

We do not sell personal information.

We may contact you about an active enquiry or existing business relationship.

We will only send broader promotional marketing where we have an appropriate lawful basis. You can ask us to stop marketing communications at any time by contacting hello@hostednorth.com.

We may share personal information with trusted third parties that help us operate our business and provide our services. These may include:

• Website, form, CRM and technology providers.
• Booking platforms and payment providers.
• Cleaning, linen, maintenance and other property-service partners.
• Accountants, insurers, legal advisers and other professional advisers.
• Public authorities or regulators where disclosure is required.
• A purchaser or successor if our business is sold or reorganised.

We only share information where there is a legitimate reason to do so and limit it to what is reasonably required.

Some of our service providers may process information outside the United Kingdom.

Where required, we use appropriate protections recognised under UK data-protection law, including adequacy regulations or approved contractual safeguards.

We keep personal information only for as long as reasonably necessary.

Unsuccessful or inactive property enquiries are normally retained for up to 24 months following the last meaningful contact.

Information connected with an active management relationship, booking, contract, transaction or legal obligation may normally be retained for up to six years after the relevant relationship or transaction ends.

Information may be retained for longer where required by law or in connection with a dispute, insurance matter or legal claim.

Depending on the circumstances, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion or restriction.
• Object to certain uses of your information.
• Receive certain information in a portable format.
• Withdraw consent.
• Object to direct marketing.

These rights are subject to legal limitations.

To exercise a right, contact hello@hostednorth.com. We may need to confirm your identity before responding.

Hosted North does not use solely automated decision-making that produces legal or similarly significant effects. Property and management decisions are reviewed by a person.

Cookies and similar technologies help websites function, remain secure and remember certain information.

Hosted North currently uses only essential technologies required to operate and protect the website and its online forms. These may process limited technical information and remember settings necessary for the service to work.

We do not currently use advertising cookies or tracking pixels.

If we introduce non-essential analytics or marketing technologies, we will update this notice and provide an appropriate way for visitors to accept, reject or manage them before they are activated.

You can also control cookies through your browser settings. Blocking essential cookies may prevent parts of the website or enquiry form from working correctly.

Third-party websites linked from our website may use their own cookies and operate under their own privacy notices.

We use reasonable technical and organisational measures to protect personal information. However, no online service can be guaranteed completely secure.

We may update this notice when our services, technology or legal obligations change. The latest version will always be published on this page.

If you have a question or concern about how we use personal information, contact:

Hosted North Ltd, 45 Middle Hillgate, Stockport, England, SK1 3DG

Email us at hello@hostednorth.com or call 07795 659 523.

You may also complain to the Information Commissioner's Office:

Website: https://ico.org.uk/make-a-complaint/ (opens in a new tab)
Telephone: 0303 123 1113